Shipping Policy

1. Processing & Dispatch Times

All orders are processed, meticulously inspected, and dispatched from our Canadian fulfillment center within 1 to 3 business days.

Once your order leaves our facility, you will receive a confirmation email containing your tracking information.

2. Courier Handover & Transit Responsibility

Our Responsibility Ends at Ship-Out: STÄV's responsibility for the package concludes the moment it is successfully handed over to the designated carrier (e.g., Canada Post, UPS, Purolator, or FedEx) and scanned into their system.

Courier Liability: Once in transit, the courier assumes full responsibility for the delivery of the package. STÄV is not liable for transit delays, weather disruptions, misrouted packages, or delivery failures caused by the courier.

Any shipping delays, service interruptions, or handling issues after dispatch must be resolved directly with the respective courier using your tracking number.

3. Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your delivery address and the weight/dimensions of your hardware or consumables.

Estimated delivery times are provided by the couriers as guidelines only and are not guaranteed by STÄV.

4. Incorrect Addresses & Undeliverable Packages

Customers are entirely responsible for entering the correct shipping details at checkout.

If a package is returned to us due to an incorrect address, incomplete details, or unclaimed delivery, the customer will be responsible for paying the re-shipping fees.

5. Contact Us

For questions regarding your shipment status prior to handover, please reach out to: info@stavliving.com