Warranty Policy

1. Your 1-Year Warranty

Every STÄV diffuser is covered by a limited warranty of 1 year from the date of delivery, against defects in materials and workmanship when used under normal and intended conditions.

This warranty applies to the original purchaser and is valid only for products purchased directly from us or through our authorized channels. Proof of purchase is required for all warranty service.

2. What Is Covered

If your STÄV diffuser stops performing as designed due to a manufacturing or material defect, we will repair or replace it at no cost to you. Covered components include:

The nebulizing mechanism, including cold-air diffusion performance and internal atomizer components.

The built-in rechargeable battery and USB-C charging components.

The chassis, base and structural finish under normal use.

Where applicable, the Wi-Fi module and app control functionality of app-connected models.

3. What Is Not Covered

Damage resulting from accident, misuse, drops, impact, or exposure to liquids, condensation, or immersion.

Normal cosmetic wear, including minor scratches, patina or finish changes that develop with use.

Damage caused by unauthorized disassembly, repair, or modification, or by opening the sealed internal housing.

Use of non-STÄV fragrance oils, or damage attributable to residue from third-party oils.

Fragrance oils and other consumables, which are not covered by this warranty.

Gradual reduction in battery capacity that occurs with normal use over time.

4. Making a Warranty Claim

To begin a warranty claim, contact us at info@stavliving.com with your order number, proof of purchase, and a clear description of the issue, including photographs or video where possible.

Our client care team will confirm your coverage and guide you through the next steps, which may include inspection of the unit at our Canadian fulfillment center.

If the defect is confirmed under warranty, STÄV will cover the cost of shipping your repaired or replacement unit back to you.

5. Our Remedies

At our discretion, we will repair the unit, replace it with the same or a comparable current model, or, where neither is available, refund the original purchase price. This is the extent of our obligation under this warranty.

If your diffuser arrives damaged or defective, please refer to our Return & Refund Policy, which explains the unboxing video required for transit-damage claims.

6. Questions & Support

For any questions about your warranty or how it applies to your STÄV, reach out to our client care team at: info@stavliving.com